Returns
What Items Cannot Be Returned?
Each Kotto piece is made-to-order — created just for you. Because of that, we don’t accept returns unless there’s a mistake on our end (like a misprint, defect, or wrong item). If that happens, we’ll make it right.
Kotto Messed Up? Let’s Get It Sorted
If you wish to return an item for a refund, send us an email with pictures of the item so we can inspect the issue.. We will notify you within 24- 48 hours of receiving your email of the next steps.
My Item Has Arrived Damaged. What Do I Do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.
What Is Your Return Period?
If your item qualifies for a return, we accept returns and offer refunds for up to 14 days after a product arrives. After this time we cannot accept refunds or returns.
Do You Allow Exchanges?
Confidence is key. Please confirm your selection before purchase — we do not accept exchanges.