Page: FAQ

Kotto is a made-to-order streetwear brand built on bold energy and real expression. Every drop is printed fresh when you order — no mass production, no copy-paste fits. From statement tees to custom pet gear, Kotto keeps it personal, loud, and 100% you.

Each Kotto piece is made-to-order — designed, printed, and packed fresh for you. Our team moves fast: production usually takes 1–3 business days, and orders ship out within 8–10 business days after that.

Shipping times can vary based on your location and the method you select at checkout — but trust, your drip’s on the way.

Stay in the loop — you’ll get updates every step of the way. From print to pack to your door, we’ll hit your inbox with the latest. You can also log in to your Kotto account anytime to check your order status.

We currently ship throughout the U.S. Please note that delivery times will vary depending on location.

Please use the contact form on the Contact Us page to send us your queries.

Yeah — we move smart. Every piece is made-to-order, meaning no mass production and no wasted stock. Less waste, less excess, more intention. Streetwear that looks good and does good.

Colors are shown as true as possible, but for our "Classic Tee's" fabric tones can vary slightly:

• White may appear slightly off-white in person.
• Natural has dark speckles for a textured, authentic look.

Our full shipping policy can be found here. To qualify for free shipping, the shipping cost for each single item must be under $6.50 & the total order cost (excluding shipping cost) must total at least $50.

Examples: 

Shirt A costs $14 and has a shipping cost of $5 - total cost for items before shipping cost $14 = You pay for shipping

Shirt A costs $24 and has a shipping cost of $5, & shirt B costs $26 and has a shipping cost of $7 - total cost for items before shipping cost $50 = We pay shipping for shirt A, and you pay shipping for shirt B

Shirt A, which costs $14 and has a shipping cost of $5, & shirt B costs $26 and has a shipping cost of $6, & shirt C costs $10 and has a shipping cost of $5 - total cost for items before shipping cost $50 = We pay for shipping

Please refer to the Returns & Exchanges page for our return policy.

We take the utmost care in our packaging and delivery and rarely issues with sending out the incorrect product. If the item you receive isn't what you requested , no sweat, let us know by sending us a message via our contact page.

Kotto keeps it flexible. We accept all major cards, digital wallets, and shop-now-pay-later options — so you can lock in your look your way. Check the payment icons in the footer for everything we support.